Excuse 16: Did not get the invoice
Can apply to any case where payment not made. Can be complicated as per
excuse 15 if the missed invoice appears paid and a later invoice
appears unpaid which the customer thinks they did pay.
|Customer is delaying
|This is a classic delaying tactic
|Customer really did not get
|This could happen - need to find
a way to ensure they do in future
|Customer does not believe they
have an obligation to adhere to the agreement they have made
probably has a fundamental misunderstanding that they don't have to do
what was agreed, but that it is fair to do whatever they can get away
with and feels aggrieved that they failed to get away with paying late
when they usually do (with other suppliers).
- If you can prove delivery of invoice, penalty stands. Useful to
get delivery reports on emailed invoices, etc.
- If mis addressed, ask customer to show when new address was
- Send invoice now - no need to give a full 30 days to pay now
though - say must pay within 7 days, for example
It is quite important to make sure the customer is aware of the debt, though getting a formal invoice is not required for penalties to apply. Some people have a strange idea that they don't have to tell you when an email address changes even if they understand they do have to tell you if a postal address changes.