Late Payment of Commercial Debts

Excuse 17: It was a genuine mistake

Applicability

All

Customer is delaying
This is a classic delaying tactic
Customer made a mistake, not deliberately
Customer is under misapprehension that a mistake is a get out of penalty free card some how. Mistakes sometimes cost, which is one of the main methods that we learn from mistakes

"It is a genuine late payment charge"
May be worth crediting, but how will they learn not to make mistakes if they always get off