Excuse 20: It was someone else's fault
We have had the odd occasion where someone else was to blame - e.g. the
suppliers of the accounting software had a problem that stopped the
sending any payments for a week while they fixed it.
|Customer relies on some third
party, and they were let down
|Customer may be reliant on some
third party supplier, e.g. accounts system, bank system, etc.
This is made worse if the customer chooses to only give themselves a
short period in which to send payment, e.g. doing nothing on a 30 day
term invoice for 28 days, and then make payment. Maybe they should
allow themselves more time to pay.
|Customer does not believe they
have an obligation to adhere to the agreement they have made
probably has a fundamental misunderstanding that they don't have to
take responsibility for what they agreed to do, and that blaming
someone else somehow removes that responsibility.
- This is nice and easy - if a third party has let them down, then
they should pay the penalty, as per their agreement, and pursue this
consequention loss from the third party supplier. This is no different
to the third party letting them down in any other way and causing them
costs. Obviously if they have entered in to a contract with their
supplier which does not allow for such costs to be recovered then this
is their loss - perhaps they need to consider insurance against such
- Either way, how is this our fault?